Friday, December 27, 2019

Managing Business Process - Free Essay Example

Sample details Pages: 7 Words: 2227 Downloads: 3 Date added: 2017/06/26 Category Management Essay Type Analytical essay Did you like this example? Running head: Managing Business Process Managing Business Process How does the operation compete in its market place? Use the generic 5 performance objectives to identify which objective is deemed by the operation to be the most important (in gaining and maintaining customers) through to which is the least important. Your answer to this must include an analysis of all 5-performance objectives via the use of researched evidence to explain why some performance objectives are ranked above others. Nutrition, Health and Wellness Our center point is to improve the nature of customers lives consistently, all over the place by offering more delicious and healthier sustenance and drink decisions and empowering a solid lifestyle. Quality assurance and product safety All over on the planet, the NestlÃÆ' © name speaks to a guarantee to the buyer that the item is sheltered and of elevated expectation. Don’t waste time! Our writers will create an original "Managing Business Process" essay for you Create order Our dedication is never to bargain on the security of any item. Our Quality Policy compresses the essentials of our energy for incredibleness: To fabricate trust by offering items and benefits that match buyer desire whats more inclination; To consent to all interior and outer sustenance Security, administrative and quality necessities, Quality is everyones dedication. We persistently move ourselves with a specific end goal to always enhance and attain the most elevated amounts of value. We keep up the same high sustenance wellbeing measures in all nations in which we work. We guarantee the conveyance of amazing items through our Quality Management System Consumer communication We are focused on dependable, solid shopper correspondence that enables shoppers to practice their entitlement to educated decision and advertises healthier eating regimens. We regard shopper security. Our center business system is assembled around helping shoppers to have an adjusted, healthier diet. The NestlÃÆ' © Consumer Communication Standards hold compulsory runs on advertising correspondence to all shoppers, including faultless representation and depiction of nourishments in a manner that does not support overÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â€š ¬Ã‹Å"consumption. Also, particular standards guide our correspondence to kids including no publicizing or promoting action to kids under 6 years of age. Publicizing to youngsters from 6 to 12 years is limited to items that meet decided ahead of time nourishing profiling criteria, including clear breaking points on vitality and wellbeing touchy fixings,. The NestlÃÆ' © Policy on Nutrition and Health: Human rights in our business activities Minimals (UNGC) controlling standards on human rights and work and plan to give an illustration of great human rights and work polishes all around our business exercises. We Help and admiration the insurance of universal human rights inside our circle of impact (UNGC Principle 1); verify that we are not complicit in human rights misuses (UNGC Principle 2); are against all types of abuse of youngsters; perceive protection as a human right; Expect each of our organizations to admiration whats more take after the neighborhood laws and regulations concerning human rights polishes. Where our own standards and regulations are stricter than nearby enactment, the higher standard applies; perceive the obligation of organizations to admiration human rights independent of the actuality Those administrations are eventually dependable for the station of a legitimate system for securing human rights inside their locales. We maintain à ¢Ã¢â€š ¬Ã‚ ¢ the opportunity of affiliation and the compelling distinguishment of the right to aggregate haggling (UNGC Principle 3) Leadership and personal responsibility Our prosperity is focused around our kin. We treat one another with deference and nobility and anticipate that everybody will advertise a feeling of moral obligation. We enlist equipped furthermore propelled individuals who regard our qualities, give parallel open doors to their advancement and headway, secure their protection and dont endure any structure of badgering or discrimination. our Code of Business Conduct determines certain non-debatable least norms in key ranges of representative conduct, including consistence with laws, clashes of investment, hostile to trust and reasonable managing, remuneration, defilement (UNGC Principle 10), separation and provocation, and trustworthiness. We trust in the imperativeness of free rivalry also are focused on acting with trustworthiness in all circumstances. It would be ideal if you see The NestlÃÆ' © Code of Business Conduct at www.nestle.com/approaches. Our Human Resources Policy defines d emeanor for example, shared appreciation, trust and transparency in identifying with each other and supports open correspondence and participation. We additionally accept that our long haul achievement relies on upon our ability to pull in, create, secure and hold the right and best representatives. We regard universal assemblies concerning workers rights, dont endure separation for reasons, for example, starting point, nationality, religion, race, sex, age or sexual introduction or take part in any sort of verbal or physical badgering focused around any of the above on the other hand any viable reason What mechanisms does the operation use to either prevent slippage or to realign the operation with its intended performance criteria? In other words, how does the operation ensure that it is meeting its own strategic objectives as stated in part 1. For this element you need to consider issues such as control of the processes, measurement of the processes, complaints and compliments analysis etc. Strategy nestle depicts itself as a sustenance, nourishment, wellbeing, and health organization. They believe strengthening their administration in this business is the key component of their corporate strategy. this business is described as one in which the customers essential inspiration for purchase is the cases made by the item focused around wholesome substance. With a specific end goal further bolstering reinforce their good fortune, NestlÃÆ' © made Nutrition as a self-governing worldwide business unit within the association, and accuse it of the operational and benefit and misfortune responsibility for the case based business execution by offering shoppers trusted, science based nutrition items and administrations. The Corporate Wellness Unit was intended to integrate nutritional quality included their nourishment and refreshment organizations. This unit will drive the nutrition, wellbeing and health association over all their nourishment and drink organi zations. It encompasses a real correspondence exertion, both inside and remotely, and strives to closely adjust NestlÃÆ' ©s exploratory and RD mastery with shopper profits. This unit irresponsible for arranging flat, cross-business extend that address current customer concerns and reckoning future buyer trends. nestle business-level system disintegrated expense administration or separation with extensive variety of items and low cost operators. NestlÃÆ' © key administration is to compel the business to get more proficient, to create a local assembling system, incorporate the organizations business on a worldwide scale and to lessen showcasing uses by misusing the cooperative energies between brands. Their strategy to create Rd arrange by enhancing existing items and making tomorrow nourishments, two third of organizations Rd exercises are committed to revamping existing products, the staying third is saved for radical item developments, enhance on operational level and various hierarchical progress The final task requires you to evaluate the way in which the performance objectives are measured and controlled. You may find  ¼Ãƒâ€¦Ã‚ ¡Your findings indicate weaknesses in the present system of control and measurement what would you recommend as alternative approaches using specific tools and theory from the module? Explaining how these tools would enhance the process under scrutiny. Concurring Stoner et al association structure alludes to The route in which an associations exercises are partitioned, composed and co-ordinated. Consequently the structure of an association creates how work is distributed and controlled;how individuals and exercises are gathered together;and the channels through which power and correspondence are dispersed inside the association Both NESTLE and Nestle associations have formal authoritative structures.the destination is to survive,maximize their benefits and to grow their business.the key administration empowers fur ther bolstering accomplish good fortune and focused position in worldwide market.the formal association structure serves to attain numerous goals. To connection people in a made system of connections To gathering together the assignment needed to satisfy the destinations of the association in general, and to apportioned them to suitable people for gatherings. To allotted people or gatherings the power they needed to perform their capacities and also the obligation to record for their directors. This makes a progressive system of command, whereby power streams descending from senior to each one level of the association. To empower the stream of work, information and different assets through the association by means of clear lines of co-operation and correspondence. There are numerous elements which in impacts the structure of association. Associations size- as an association gets bigger its structure gets more complex.therefore determination and subdivision is required. Both NESTLE and Nestle are worldwide organizations.they are expansive in size. Associations undertaking the way of its work.nestle is a nutrition, helth and health organization and NESTLE is one of the biggest fiscal and managing an account administrations commercial ventures in the natures turf. Associations staff à ¢Ã¢â€š ¬Ã¢â‚¬Å" the abilities and capabilities of staff will figure out how the work is organized and the level of supervision required.the staff of the Nestle is much bigger than NESTLE on the grounds that in NESTLE the greater part of the things are automated.but in Nestle a large portion of the work must be carried out by human. Lawful, business, specialized and social environment of association both are legitimate and engineering is extremely high.and both organizations identified with individuals in two ways. Effect of structure and culture on business performance The relationship between authoritative society and structure is an important.but it is troublesome to recognize from one another.they are really intertwined.peter F Druker, a noticeable scholar of management, politics, economy and society highlighted association structure is a crucial means and the wrong structure will genuinely weaken business execution and may even crush it Thus achievement or disappointment of out happen to the association relies on upon hierarchical structure. How administration works,which particular obligations bosses have,how a protest is passed through the positions all these issues inside the hierarchical society that are specifically attached to how an authoritative structure functions. The degree to which errands in the association are subdivided into discrete occupations( work specialization ) help to makes productive utilization of worker abilities and it will expands representative aptit udes through repetition.also more extensive compasses of administration increments hierarchical productivity. Departmentalization of association additionally serves to give productive work and encourages gathering work. The impact of the hierarchical society are relying upon whether the organization has a solid society or a frail culture.therefore a solid association society will help take everybody more productive and successful.if the parts in the association acknowledge the center values and focus on those qualities, then the society in that association is solid when the society is solid it will then impact on the conduct of its parts as a whole.this impact the conduct of everybody inside the association. Solid societies not just have an incredible effect on the conduct of representatives additionally have a positive impact on the execution of the organization.therefore solid society lead associations towards superior and achievement. Approaches to management Associat ions are involved administrators and operatives.operatives work specifically on the work they have been appointed and are not dependable to supervise the work of others.but directors are answerable for the exercises of others to guarantee that things are happening as planned.the capacities of administration customarily include;planning,organizing, commanding,co-ordinatng and control.but Managers employment can not characterized precisely. The structure of NESTLE give more effective administration over the entire organization.the administration choices inside the association are more flexible.also as a piece of key administration NESTLE has additionally had the capacity to always supply of its workforce and evaluate their execution in energizing job. the administrators of NESTLE likewise given broad advancement and preparing. In Nestle the parts at administration level are more concerned with constantly increasing the value of the organization than practicing formal authority.t he administrators of Nestle ought to have the capacity to rouse and create individuals utilizing their own particular procedures and receptive and also an elevated amount of enthusiasm toward different societies and life styles The structure of NESTLE give more productive administration over the entire organization.the administration choices inside the association are more flexible.also as a piece of vital administration NESTLE has likewise had the capacity to continually load of its workforce and survey their execution in energizing job. the administrators of NESTLE additionally given far reaching improvement and preparing. References Neuman, William (14 January 2010). Sample of NestlÃÆ' © Cookie Dough Has E. Coli Bacteria NestlÃÆ' © buys US ice cream firm. BBC News. 17 June 2002. Retrieved 22 February 2007. NestlÃÆ' © enters into strategic partnership with Belgian luxury chocolate maker Pierre Marcolini. NestlÃÆ' © Retrieved 23 March 2011. Thomasson, Emma (4 January 2010). Novartis seeks to buy rest of Alcon for $39 billion. Reuters. Retrieved 4 January 2010. NestlÃÆ' © Baby Milk. NestlÃÆ' ©. Retrieved 13 June 2010. AFP. Taiwan finds low levels of melamine in NestlÃÆ' © milk products. Channel News Asia. Retrieved 2 October 2008. NestlÃÆ' © to Expand Business in Health Care Nutrition, New York Times, Matthew Saltmarsh, 27 September 2010 The NestlÃÆ' © Sustainability Review, May 2002, NestlÃÆ' © S.A.. Retrieved 18 May 2012 Neuman, William (14 January 2010). Sample of NestlÃÆ' © Cookie Dough Has E. Coli Bacteria Jeff Gray (December 5, 2012). Former NestlÃÆ' © Canada CEO may face chocolate price-fixing charge à ¢Ã¢â€š ¬Ã‹Å"shortlyà ¢Ã¢â€š ¬Ã¢â€ž ¢. The Globe and Mail (Toronto). NestlÃÆ' © Baby Milk. NestlÃÆ' ©. Retrieved 13 June 2010. Denny, Charlotte (20 December 2002). Retreat by NestlÃÆ' © on Ethiopias $6m debt. The Guardian (Manchester, UK). Retrieved 29 April 2011. S cott McDonald (22 September 2008). Nearly 53,000 Chinese children sick from milk NestlÃÆ' © bottled-water ads misleading, environmentalists say. CBC News. 1 December 2008. Retrieved 30 November 2010 Dejong, Michael (24 March 2009). Water, Water Everywhere. The Huffington Post. Retrieved 30 November 2010

Thursday, December 19, 2019

The Environmental Forces Of Walmart - 1199 Words

There are many environmental forces that can affect an organizations. One particular organization that has been affected by these environmental forces is Walmart. Some organizations such as Walmart believe in saving people money so they can live better. Walmart first store open in 1962 in Arkansas and now fifty three years later operates all over the world, deals with over 245 million customers, has 11,000 stores in 28 countries, and employee’s 2.2 million employees worldwide. Walmart believes in being innovative and demonstrate leadership through the service they offer customers and communities. Walmart is best known for their low prices and is considered by most the one stop shopping experience. In the following paragraphs we will look†¦show more content†¦With that said, Walmart realizes that taking factors into consideration such as age, gender and income to name a few can have an impact on the organization. If a society is mostly comprised of elderly individuals with limited income the demand for products decreases, therefore, sales decreases. In contrast, if a society comprised of individuals with higher incomes are more likely to have greater purchasing power. With the first Walmart to open its doors in 1962 in Arkansas, that was just the beginning of building an empire. The placement of Walmart stores plays an important role in the success of the business. Walmart seeks to place its stores in location that they feel would be profitable. Some factors that are taken into account are the size and density of the population, as well as, the income and age of the society (Basker, 2007). These factors can determine whether or not the individual store itself will be successful. Creative business strategies has allowed Walmart to build in locations around the world, thus providing the opportunity to operate in twenty seven countries, employ 2.2 million associates, and serve over 200 hundred million customers a week. The main forces that affec t Walmart in the political and legal realm is accusations and lawsuits. Walmart has had both accusations and lawsuits filed against them for for eviormental violations, child labor laws, employing immigrants as well as poor workingShow MoreRelatedCSR Issues in Walmart1194 Words   |  5 PagesCSR ISSUES IN WALMART Ethical sourcing Walmart claims that its mission is centered on helping people live better which not only applies to customers and associates, but also to the workers who make their products. Furthermore, all the products that Walmart offers to its customers are supposedly verified whether they are produced with dignity and respect for workers. 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This report is based on the case study ‘Walmart: Love, Earth ®Ã¢â‚¬â„¢ which identifies key points which are the criticism faced by the multinational corporation (MNC), business practices that are/were unethical and which ethical theories did/ do they violate and why do MNCs like Walmart address their social and environmental impacts. The case study is very important as it outlines the way the MNC works and the different types of violations breached by Walmart like poor treatmentRead MoreEssa y about Sustainability: Walmart vs. Starbucks734 Words   |  3 PagesBusiness Models: Walmart vs. Starbucks Introduction Sustainability has become a great topic of interest in many arenas. Particularly, leading organizations are recognizing sustainability needs to be an essential aspect of their long term strategies. With this recognition, better business practices are being sought by investors as well as sustainability is becoming a driving force for better efficiencies and innovation. 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In 1969 with 24 stores booming and over $12.7 million in sales, the company incorporated as Walmart Stores, Inc. In 1970, Walmart went public and became publicly traded (listing and selling the companyRead MoreThe Irreversible Rate Of Biodiversity Loss Facing Societies And Companies Is A Key Environmental Challenge Essay1383 Words   |  6 PagesThe irreversible rate of biodiversity loss facing societies and companies is a key environmental challenge. Conservation of bio-diversity is crucial to ensure the continuous supply of ecosystem services such as seed dispersal, nutrient s product, waste decomposition and water and nutrients production, which support life and human activities. Other sectors such as farming, forestry, fisheries and tourism may be affected by habitat loss and local ecosystems (Pickering and Hill, 2007). 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Tuesday, December 10, 2019

War Brings out the Best and Worst Essay Example For Students

War Brings out the Best and Worst Essay War brings out the best and the worst in human nature. Of course it does. There is no doubt about it. War is clearly a test of human nature. We have war heroes and we have war criminals and we also have war cowards. The heroes obviously bringing out the best in human nature and the criminals bringing out the worst. Its really quite simple. All that we need to do is look at war mongrels. People such as Hitler need to be analyzed. Some of Hitlers ideas as a civil activist were, on a political level only, well thought of. Hitlers ideas of Ethnic cleansing is what makes him a bad person and therefore brought out the worst in him. Hitlers followers had no idea of how powerful he would become and when he got all the power, he did not use it appropriately. When talking about soldiers, bringing out the best would be running through a field and picking up a wounded soldier. This shows the best in human nature and that humans are caring and sensible people. When soldiers follow unlawful commands or commit mass genocide and brutal murders, thats when we see the worst in human nature. As of the end of World War II, obeying orders was no longer a defence for soldiers because they should know the difference between right and wrong. I think it would be safe to say that war brought out the best in Robert Ross. He understood that thousands of lives were depending on him and he came through. He showed that humans can be compassionate, caring, and emotional people. He also died saving all the horses. There are so many events that can bring out the best or worst in humans. Its not only war, but any time or high stress situation. I think that a time of civil disobedience would bring out the best and worst. I think we find though as humans, we have our own fine line of whats right and wrong and usually this line takes us in the right direction.

Tuesday, December 3, 2019

Neuromuscular Junction Self-Quiz Answers Essay Example

Neuromuscular Junction: Self-Quiz Answers Paper Chapter 1 great review of the basic anatomical areas of the body 1. Metabolism, anabolism, catabolism 2. ICF, ECF 3. True 4. False 5. False 6. Parasagittal 7. D, effectors 8. A, differentiation 9. C, hypogastric 10. C, 3 11. Axillary-armpit, inguinal-groin, cervical-neck, cranial-skull, oral-mouth, brachial-arm, orbital-eye, gluteal-buttock, buccal-cheek, cixal-hip 12. 1 superior, 12 superficial, 1superior and 6 lateral, 6 lateral, 4 posterior, 8 ipsilateral, 5 medial, 4 anterior, 2 inferior, 10 proximal 13. pericardial cavity, 1 cranial cavity, 3 thoracic cavity, 6 abdominal cavity, 5 pleural cavity, 7 pelvic cavity, 2 vertebral cavity 14. 6, 1, 11, 5, 10, 8, 7, 9, 4, 3, 2 Chapter 2 great review of all my chem. classes 1. Mass number 18 and 10 neutrorns = atomic number of 8 2. Solid, liquid, gas 3. Monosaccharides, amino acids 4. True 5. False 6. True 7. C6H12O6 and CH4 are considered compounds 8. Glucose + fructose = sucrose is a dehydration synthesis reaction 9. Proteins do not st ore energy 10. Lipids are triglycerides, steroids, and eicosanoids 11. E, salt 2. A, 1,2,3,and 4 13. E monosaccharide 14. 1, 2, 1, 4, 3 15. 11,1,8,3,7,4,5,9,10,12,6,2 Chapter 3 One of my favorite classes in undergrad was Genetics, already studied this, very interesting still, though, almost thought about getting into forensics after taking this class 1. Plasma membrane, cytoplasm, nucleus 2. Apoptosis=pre-programmed cell death, necrosis=cell death by tissue damage 3. Teleomeres are special DNA sequences located at the ends of chromosomes 4. DNA sequence ATC = RNA sequence UAG 5. False 6. True 7. True 8. E isotonic soln. 9. C 10. Steps of protein synthesis: 1) attachment of RNA polymerase 2) transcription 3) detachment of RNA polymerase 4)modification on newly synthesized mRNA by snRNPs before leaving the nucleus and entering the cytoplasm 5)binding of mRNA to a ribosomal small sub-unit 6)binding of initiator tRNA to start codon on mRNA 7)joining of large and small ribosomal subunits to make a functioning ribosome 8) attachment of specific aa’s to tRNA 9)binding of anticodons of tRNA to codons of mRNA 10) aa’s joined together by peptise bonds 11) detachment of protein from ribosome when ribosome reaches the stop codon 11. Organelles that function in decomposition reactions: lysosomes, peroxisomes, proteosomes 12. C 13. 2, 3, 5, 7, 6, 8, 1, 4 14. 2, 9, 3, 5, 11, 8, 1, 6, 10, 7, 13, 4, 12 15. 3, 9, 1, 5, 11, 4, 8, 7, 2, 10, 6 Chapter 4 1. Epithelium, nervous, muscle, connective 2. Shape and number of layers 3. True 4. True 5. Skeletal is voluntarily controlled 6. Stratified squamous epithelium is Avascular 7. Goblet cells produce and release mucous 8. Cartilage is avascular, so it takes in fluids from surrounding tissues 9. Serous membrane covering the lungs= pleura 10. Exocytosis = merocrine gland 11. D 12. Gap junctions allow cwlls to communicate with each other 13. 4, 8, 5, 2, 6, 3, 1, 7 14. C, E, N, E, C, E, M, E, C, M, N, E, C, E, N 15. 3, 5, 8, 13, 9, 7, 11, 6, 2, 4, 10, 12, 1 Chapter 5 Studied this topic way too much when I worked in a tanning salon 1. Stratum lucidum 2. Eccrine sweat glands= most common, watery; ceruminous glands = ear; apocrine sweat glands = located axilla, groin, areolae, secrete viscous lipid-rich fluid 3. False 4. True 5. We will write a custom essay sample on Neuromuscular Junction: Self-Quiz Answers specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Neuromuscular Junction: Self-Quiz Answers specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Neuromuscular Junction: Self-Quiz Answers specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Stratum basale = where stem cells are located, mitoses occurs 6. I already know all of this stuff, so I’ll stop here Chapter 6 1. Bone growth in length: interstitial growth. Bone growth in width: appositional 2. Crystallized inorganic mineral salts contributes to bone’s hardness. Tensile Strength is a combination of collagen and organic molecules. 3. Bone resorption involves increased activities of osteoclasts. T 4. Bone formation from cartilage is known as endochondral ossification. T 5. Bone growth is controlled primarily by hormones. T 6. Intramembranous ossification steps: d 1)clusters of osteoblasts form a center that secretes ecm 2)ecm hardens by deposition of Ca and mineral salts 3)bony matrices fuse to form trabeculae 4) periosteum develops 5) compact bone replaces spongy bone on the surface 7. Endochondral ossification steps: a 1) chondrocytes enlarge and calcify 2) nutrient artery invades the perichondrium 3) primary ossification center: osteoblasts activated 4) osteoclasts join the party and form the marrow cavity 5) secondary ossification center activated at epiphysis 8. Spongy bone differs from compact bone: it has trabeculae 9. Weight bearing exercise â€Å"maintains and increases† bone mass 10. Bone repair steps: 1)hematoma 2)migration of fibroblasts to fx site 3)fibrocartilaginous callus formation 4) bony callus formation 5)resorption of remaining bone fragments and remodeling 11. Zones at epiphyseal plate: 1) resting cartilage 2) proliferation 3) hypertrophic 4)calcified 12. 3,9,8,1,5,4,6,7,12,2,11,10 13. 2. 6. 4. 5. 7. 3. 1. 14. 12,4,8,6,3,9,13,10,7,5,2,11,1 15. ,7,6,1,4,,2,5,9,8,10 CHAPTER 7 Great chapter about the skeletal system learned alot 1. Membrane-filled spaces in the fetal skull : fontanels 2. Sphenoid bone- sella turcica- hypophyseal fossa- contains the pituitary gland 3. Fused vertebrae of the vertebral column : sacrum and coccyx 4. The atlanto-occipital joint allows you to nod your head â€Å"yes† 5. Ribs that are not attached to the sternum are true ribs. False 6. In which of the following bones are the paranasal sin uses not found. Lacrimal 7. Which of the following pairs are mismatched: sacrum: supports the lower back 8. Which of the following bones are not paired: vomer 9. Suture between the parietal and temporal bones: squamous suture 10. The primary vertebral curves present at birth: sacral curve and thoracic curve 11. Which of the following are f unctions of cranial bones? (All) protection of the brain, attachment of muscles that move the head, protection of the special sense organs, attachment of the meninges, attachment of muscles that produce facial expressions 12. Match the following. Crest: prominent ridge or elongated projection, meatus: tubelike opening, condyle: large round protuberance at end of a bone, facet: smooth flat articular surface, spinous process: sharp slender projection, foramen: opening for passage of nerves blood vessels or ligaments, tuberosity: large rounded dough projection, fossa: shallow depression, fissure: narrow slit between adjacent parts of bones for passage of blood vessels or nerves 13. Match the following. Supraorbital foramen-frontal bone; temporalmandibular joint- articulation of mandibular fossa and articular tubercle of the temporal bone to the mandible; external auditory meatus- temporal bone; foramen magnum- occipital bone; optic foramen- sphenoid bone; cribriform plate- ethmoid bone; palatine process- maxillae; ramus- mandible; transverse foramen, bifid spinous process- cerviacal vertebrae; dens- axis; promontory- sacrum; costal cartilages- ribs; xiphoid process- sternum 14. 2,3,5,6,4,1,5,4,2,4,3 15. Match the following. Frontal bone-forms the forehead. emporal bones- form the interior aspects of the cranium and part of the cranial floor, medial wall of the orbits, superior portions of nasal septum, most of the side walls of the nasal cavity, and is a major supporting structure of the nasal cavity. Zygomatic bones- form the prominence of the cheek and part of the lateral wall and floor of the orbit. Mandible- the largest, strongest facial bone and is the only movable skull bone. Vomer- a roughly triangular bone on the floor of the nasal cavity, and one of the components of the nasal septum. Parietal bones- form greater portion of the sides and roof of the cranial cavity. Occipital bone- forms the posterior part and most of the base of the cranium and contains the foramen magnum. Sphenoid bone- called the keystone of the cranial floor, contains the sella turcica, optic foramen and pterygoid processes. Nasal bone- forms the bridge of the nose. Lacrimal bones- the smallest bones of the face, contain a vertical groove that houses a structure that gathers tears and passes them on to the nasal cavity. Hyoid bone- does not articulate with any other bone. Maxillae- unite to form upper jaw bone and articulate with every bone of the face except the mandible. Palatine bones- form the posterior part of the hard palate, part of the floor and lateral wall of the nasal cavity, and a small of the floors of the orbits. Inferior nasal concha- scroll like bones that form part of the lateral walls of the nasal cavity and functions in the turbulent circulation and filtration of air. CHAPTER 8 I already know most of this stuff 1. The bones that comprise the palm are the metacarpals. 2. The three bones that comprise the hip bones are ilium, ischium, and pubis 3. The true pelvis is the part inferior to the pelvic brim, the false pelvis is superior to the brim 4. The largest carpal bone is the lunate. FALSE,( the largest bone is the capitate 5. The anterior joint formed by the two coxal bones is the pubic symphysis. TRUE 6. Which is true? Only 2†¦ although the joints of the pectoral girdle are not very stable, they allow free movement in many directions 7. True concerning the elbow joint: 1) when the forearm is extended the olecranon fossa receives the olecranon process. 3) the head of the radius articulates with the capitulum. ) the trochlea articulates with the trochlear notch and 5) the head of the ulna articulates with the ulnar notch of the radius. 8. The most superior tarsal that articulates with the tibia is the TALUS 9. Which is not true concerning the scapula? 2) The scapular notch accommodates the head of the humerus and 3) the scapula is also known as the collar bone 10. A decrease in the height of the medial longitunidal arch causes a consition known as clubfoot. FALSE 11. Which of the following are involved in the knee joint? B) lateral condyle of the tibia and e) medial condyle of the femur (the fibula does not articulate in the knee joint) 12. The greater sciatic notch is located in the ilium 13. Matching: 2,6,9,7,4,5,8,10,1,3 Chapter 9 working in orthopedics, I didn’t have to type out all the answers in detail here 1. Joint 2. Arthroplasty 3. False 4. False 5. False 6. Cartilaginous, synovial, fibirous 7. Gomphosis and suture 8. Osteoarthritis 9. Elevation and depression 10. Absorb shock at joints, lubricate joints, supply O2, provide phagocytes to remove debris from joints 11. 2,3,and4 12. All of the answers are correct 13. Suture, syndesmosis, gomphosis, synchrodrosis, symphysis, syntosis 14. Pivot joint, planar joint, condyloid joint, hinge joint, ball and socket joint, saddle joint Chapter 10 I used to work in a health club as an aerobics instructor 1. Motor unit 2. Atrophy 3. Acetylcholine 4. True 5. True 6. Latent period- brief delay between stimulus and contraction 7. Mismatched- titin 8. Thick filaments slide inward toward the M-line : is incorrect 9. If sarcomeres shorten, tension increases : is not true 10. Creatine phosphate, glycolysis, anaerobic, aerobic 11. The myosin heads would be unable to detach from actin 12. 5,6,9,7,2,4,10,3,1,8 13. 7,10,9,12,8,11,6,1,2,3,4,13,5 14. 2,3,1,1 and 2, 3,2,1,3,1 and 2, 3, 2 and 3, 3 Chapter 11 this is a chapter I need to learn about 1. The major muscle of the cheek is the buccinators 2. the three superficial posterior plantar flexors of the leg are the gastrocnemius, soleus, and plantaris 3. True: longer fibers in a muscle result in greater range of motion. 4. True: when flexing the forearm, the biceps brachii acts as the prime mover and the triceps acts as the antagonist. 5. The gracilis muscle does not flex the thigh . The iliotibial tract is composed of the tendon of the gluteus maximus, the deep fascia that encircles the thigh, and the tendon of the tensor fascia latae 7. In order for movement to occur: 1) muscles generally need to cross a joint, 3) muscles that move a body part cannot cover the body part, and 4) muscles need to exert force on the tendons that pull on the bones 8. Muscle that aids in â€Å"pouting†: mentalis 9. The rectus femoris has fascicles arranged on both sides of a centrally positioned tendon, this Is known as bipennate 10. Which name is mismatched? E) serratus anterior: comblike muscle located on the anterior surface of the body 11. Fixator: muscle that stabilizes the origin of the prime mover. Antagonist: muscle that stretches to allow desired motion. Synergist: muscle that contracts to stabilize intermediate joints. Compartment: group of muscles, along with their blood and nerves, that have a common function. Prime mover (agonist): contracting muscle that produces the desired motion. 12. 13,9,8,6,3,11,10,1,2,7,12,4,5 13. Quadriceps femoris muscle: rectus femoris, vastus lateralis, vastus medialis, vastus intermedius. Hamstrings: biceps femoris, semitendonosus, semimembranosus. Largest muscle mass of the back: erector spinae, includes spinalis, longissimus, and iliocostalis groups. Intrinsic muscle groups of the hands: thenar, hypoothenar, intermediate. Constitute flexor compartment of the arm: biceps brachii, brachialis, coracobrachialis. Swimmer’s muscle: latissimus dorsi. Muscles that strengthen and stabilize the shoulder joint (rotator cuff): subscapularis, supraspinatus, infraspinatus, teres minor. Breathing muscles: diaphragm, external and internal intercostals. Posterior thoracic muscles: trapezius, levator scapulae, rhomboid major, and rhomboid minor. 14. Muscle of facial expression: orbicularis oculi, zygomaticus major. Muscle of mastication: masseter, temporalis. Muscle that moves the eyeball: superior rectus. Extrinsic muscle that moves the tongue: styloglossus. Supra hyoid muscle: digastrics. Muscle of the perineum: external anal sphincter. Muscle that moves the head: sternocleidomastoid. Abdominal wall muscle: rectus abdominus, external oblique. Pelvic floor muscle: levator ani. Pectoral girdle muscle: trapezius. Muscle that moves the humerus: deltois, latissimus dorsi. Muscle that moves the radius and ulna: triceps brachii, pronater teres. Muscle that moves the wrist hands and digits: flexor carpi radialis. Muscle that moves the vertebral column: iliocostalis thoracis. Muscle that moves the femur: gluteus maximus. Muscle that acts on the femur, tibia and fibula: quadriceps femoris. Muscle that moves the foot and toes: tibialis anterior and gastrocnemius. 15. Third class lever: most common in the body, eg: adduction of the thigh, FEL. Second class lever: always produces a mechanical advantage, produce the most force, FLE. First class lever: lever formed by the head resting on the neck, EFL. CHAPTER 12 1. The subdivisions of the PNS are somatic, autonomic and enteric. 2. The two divisions on the autonomic nervous system are sympathetic and parasympathetic. 3. False: at a chemical synapse between two neurons, the neuron receiving the signal is called the presynaptic neuron, and the neuron sending the signal is called the post synaptic neuron. 4. False: neurons in the PNS are always capable of repair while those in the CNS are not. 5. Which statements are true? 1) the sensory function of the nervous system involves sensory receptors sensing certain changes in the internal and external environments. ) sensory neurons receive electrical signals from sensory receptors. 3) the integrative function of the nervous system involves analyzing sensory information, storing some of it, and making decisions regarding appropriate responses. 5) motor function involves the activation of effextors (muscle and glands). 6. A neurons resting membrane potential is established and maintained by 3) difference s in both ion concentrations and electrical gradients, 4) the fact that there are numerous large, nondiffusible anions in the cytosol, and 5) Na-K pumps that help maintain the proper distribution of Na and K. . Correct order of the events in a chemical synapse: 2) arrival of a nerve impulse at the pre-synaptic neurons synaptic end bulb (or varicosity) 4)inward flow of Ca through activatedvoltage-gated Ca channels in the synaptic end bulb membrane 5) exocytosis of synaptic vesicles 1) release of neurotransmitters into synaptic cleft 7) binding of neurotransmitters to receptors in the postsynaptic neurons plasma membrane 6) opening of ligand gated channels on the post synaptic membrane 3) either depolarization or hyperpolarization of post synaptic membrane 8. Several neurons in the brain sending impulses to a single motor neuron that terminates at the NMJ is an example of a converging circuit. 9. Which of the following are true? 1) if the excitatory effect is greater than the inhibitory effect but less than the threshold of stimulation, the result is a subthreshold EPSP. ) if the excitatory effect is greater than the inhibitiory effect and reaches or surpasses the threshold level of stimulation, the result is a threshold or suprathreshold ESPS and one or more nerve impulses 3) if the inhibitory effect is greater than the excitatory effect, the membrane hyperpolarizes, resulting in inhibition of the postsynaptic neuron and the inability of the neuron to generate an impulse. 0. Which of the following are true? 2) ion channels allow for the development of graded potentials and action potentials 3) voltage gated channels open in response to changes in membrane potential 4) ligand gated channels open due to the presence of specific chemicals 5 ) a graded potential is useful for communication over long distances 11. Which of the following are true? ) The frequency of impulses and number of activated sensory neurons encodes differences in stimuli intensity 2) larger-diameter axons conduct nerve impulses faster than smaller diameter ones. 4) the presence or absence of a myelin sheath is an important factor that determines the speed of nerve impulse propagation 12. Neurotransmitters are removed from the synaptic cleft by 2) diffusion away from the cleft, 4) enzymatic breakdown, and 5) cellular uptake 13. )Astrocytes: maintain the chemical environment 2) oligodendrocytes: provide myelin sheath 3) ganglia: cluster of cell bodies located outside the brain and spinal cord 4) ependymal cells: form CSF and assist in circulation 5) satellite cells: support neurons in PNS ganglia 6) gray matter: contain mostly cell bodies 7) white matter: contain mostly myelinated axons 8) enteric plexus: extensive neuronal networks that help regulat e the digestive system 9) microglia: small phagocytic neuroglia 10) Schwann cells: provide myelin sheath for PNS axons 11) nucleus: a cluster of cell bodies within the CNS 12) nerve: bundles of axons and associated connective tissue and blood vessels in the PNS 13) multipolar neuron: neurons having several dendrites and one axon, most common 14) bipolar neuron: neurons witih one main axon and one axon, found in the retina of the eye 15) unipolar neuron: neurons with just one process extending from the cell body, are always sensory, located in PNS 14. 1) Action potential: a sequence of rapidly occurring events that decreases and eventually reverses the membrane potential and then restores it to the resting state (a nerve impulse) 2) graded potential: a small deviation from the resting membrane potential that makes the membrane either more or less polarized. ) IPSP: hyper-polarization of the post-synaptic membrane 4) EPSP: depolarization of the post-synaptic membrane 5) absolute refra ctory period: time where there cannot be another action potential, even with a strong stimulus 6) relative refractory period: an action potential can only occur with a very strong stimulus 7) spatial summation: results from the buildup of nt released simultaneously from several pre-synaptic bulbs 8) temporal summation: results from buildup of nt from the rapid, successive release by a single pre-synaptic end bulb 9)depolarizing graded potential: polarization is less negative than the resting level 10) hyperpolarizing graded potential: polarization is more negative than the resting level 15. ) neurolemma: the outer nucleated cytoplasmic layer of the Schwann cell 2) Nodes of Ranvier: gaps in the myelin sheath of the axon 3) Nissl bodies: rough ER in neurons, site of protein synthesis 4) neurofibrils: form the cytoskeleton of the neuron 5) axon hillock: area where the axon joins the cell body 6) initial segment: first portion of the axon, closest to the axon hillock 7) trigger zone: ar ea where nerve impulses arise Chapter 13 THE SPINAL CORD AND SPINAL NERVES 1. Spinal nerves are considered mixed nerves 2. Reflec arc: sensory receptorsensory neuronintegration centermotor neuroneffector 3. T 4. F 5. True statements: stretch reflex helps maintain muscle tone, the Achilles reflex is an example of a stretch reflex, spinal nerves T2-T12 do not enter into the formation of a plexus 6. Sensory receptor is activated by stimulus-sensory neuron relays info to spinal cordimpulse travels through dorsal root of spinal nerveintegration centers interpret sensory impulses and then generate motor I mpulsesimpulses travel through ventral root of spinal nervemotor impulse reaches muscle, causing withdrawal of affected limb 7. Endoneurium surrounds each individual axon 8. Tracts of the posterior column are 1)conscious proprioception, 2)touch, 3)pressure, 4)vibration 9. Lateral corticospinal is a motor tract 10. Interfere with the flow of sensory impulses 11. False statement: the two main spinal cord sensory pathways are spinothalamic and anterior columns 12. True: anterior grey horns contain cell bodies that cause muscle contraction, cell bodies of autonomic motor neurons are located in the lateral grey horns, gray matter in the spinal cord consists of cell bodies, neuroglia, unmylelinated axons, dendrites of interneurons and motor neurons 13. A) stretch reflex b) muscle spindles monitor changes in muscle length c)crossed extensor reflex helps maintain balance d)tendon reflex causes muscle relaxation when the force becomes too extreme e)monosynaptic reflex involves one sensory and one motor neuron g) contralateral reflex arc sensory impulse enters one side and motor impulse exits the other side h) intersegmental reflex arc occurs when the sensory impulse travels up and down the spinal cord thereby activation several motor neurons and more than one effector o) reciprocal innervations 14. Plexus- the joining together of the rami of adjacent nerves. Cervical enlargement- area of cord that serves the upper limbs. Lumbar enlargement- serves the lower limbs. Central canal- space filled with CSF. Denticulate ligaments- extending the length of the spinal cord, these pia mater thickenings, fuse with the arachnoid mater and dura mater and help protect the s pinal cord from shock and sudden displacement. 15. Cervical plexus: C1-C4, and some of C5, phrenic nerve arises from this plexus, supplies the skin and muscles of the head and neck and superior part of the chest and shoulders, damage to this plexus can affect breathing. Brachial plexus: part of C5, C6-T1, median nerve arises from this plexus, supplies the shoulders and upper limbs. Lumbar plexus: L1-L4, femoral nerve, supplies the anterolateral abdominal wall, external genitals and part of the lower limbs. Sacral Plexux: L4-S4, sciatic nerve, supplies the buttocks, perineum, and lower limbs. Coccygeal plexus: S4-S5, supplies a small area of skin in the coccygeal region. Chapter 14 THE BRAIN AND CRANIAL NERVES 1. The cerebral hemispheres are connected by the corpus callosum. 2. Five lobes of the brain are frontal, parietal, occipital, temporal, and insula. 3. The longitudinal fissure separates the cerebrum into right and left halves 4. False: the brain stem c onsists of the medulla, pons, and the diencephalon 5. True: as you confidently answer questions, your brain is exhibiting beta waves 6. Regulation of the body temperature is not a function of the thalamus. 7. False: an interruption of blood flow to the brain for even 20 seconds may impair brain function 8. Which ways does CSF contribute to homeostasis? Mechanical and chemical protection, and circulation 9. Functions of the hypothalamus: 1) production of hormones oxytocin and ADH 2) regulation of emotional and behavior patterns, 3) control of the ANS 4) regulation of eating and drinking 5) control of body temperature 6) regulation of circadian rhythms 10. False: the internal capsule is an example of a commissural tract (eg. The corpus callosum in is a commissural tract) 11. True: hemispheric lateralization is more pronounced in males than in females 12. Cranial nerves: I-olfactory, sensory, smell. II-optic, sensory. III-occulomotor, motor, intrinsic eye muscles. IV-trochlear, motor, superior oblique muscle, only nerve that initiates dorsally. V-trigeminal, mixed, functions in chewing. VI-abducens, motor, lateral rectus muscle of the eye, originates from the pons. VII- facial, mixed, facial expressions, secretion of saliva and tears. VIII- vestibulocochlear, sensory, hearing and equilibrium. IX-glossopharyngeal, mixed, secretion of saliva, taste, regulation of blood pressure, and muscle sense. X-vagus, mixed, secretion of digestive fluids, and much more. XI-accessory, motor, swallowing and head movements. XII-hypoglossal, functions during speech and swallowing. 13. Limbic system- emotional brain, involved in olfaction and memory. Pons- bridges connecting parts of the brain, site of pneumotaxic and apneustic areas. Thalamus- sensory relay area, plays an essential role in awareness and in acquisition of knowledge and cognition. Reticular formation- alerts the cerebral cortex of incoming messages. Circumventricular organs- lack a blood brain barrier, monitor chemical changes in the blood. Medulla oblongata- site of decussation of pyramids. Pineal gland- secretes melatonin. Reticular Activation System- responsible for maintaining consciousness and awakening from sleep. Hypothalamus- regulates the ANS, produces hormones that regulate endocrine function. Midbrain- contains reflex centers for movements of the eyes head and neck in response to visual and other stimuli, and reflex center for movements of the head and trunk in response to auditory stimuli. Basal Ganglia- several groups of nuclei that control large autonomic movements of skeletal muscles and help regulate muscle tone required for specific body movements. 14. Gyri- folds in the cerebral cortex. Internal capsule- a thick band of sensory and motor tracts that connect the cerebral cortex with the brain stem and spinal cord. Mammillary bodies- located in the hypothalamus, relay station for reflexes related to smell. Tentorium cerebella- dura mater extention that separates the cerebellum from the cerebrum. Pyramids- protrusions in the medulla formed by the large corticospinal tracts. Falx cerebella- dura mater extension that separates the two sides of the cerebellum. Septum pellucidum- thin membranous partition between the lateral ventricles. Cerebellar peduncles- bundles of white matter (axons) that relay info between the cerebellum and other parts of the brain. Falx cerebri- dura matter that separates the two sides of the cerebrum. Sulci- shallow grooves in the cerebral cortex. Arachnoid villi- finger like extensions that reabsorb CSF 15. Somatasensory association area- integration and interpretation of somatic sensations, comparison of past to present sensations. Visual association area- allows recognition and evaluation of visual experiences. Frontal eye field- involved in scanning eye movements. Broca’s area- allows planning and production of speech. Auditory association area- allows for interpretation of sounds as speech, music, or noise. Premotor area- coordinates muscle movement for complex, learned sequential motor activities. Wernicke’s area- translates works into thoughts. Common integrative area- receives impulses from many sensory and association areas as well as the thalamus and brain stem, allows formation of thoughts so appropriate action can occur. Orbitofrontal cortex- allows you to discriminate among different odors Chapter 15 The AUTONOMIC NERVOUS SYSTEM 1. Ach, epinephrine, NE 2. Thoracolumbar, craniosacral 3. True 4. True 5. False statement: d 6. Autonomic plexus that supplies the large intestine: inferior and superior mesenteric 7. True statements: the somatic NS and the ANS both include sensory and motor neurons. The effect of an autonomic motor neuron is either excitation or inhibition, but that of somatic motor neuron is always excitation. Autonomic sensory neurons are mostly associated with interoceptors. Autonomic motor pathways consist of two motor neurons in series. 8. False statement: c 9. True statements: MAO breaks down NE. A beta blocker works by preventing activation of beta receptors by epinephrine and NE. Activation of nicotinic receptors always causes excitation of the post-synaptic cell. 10. Cholinergic neurons: all sympathetic preganglionic neurons, arasympathetic preganglionic neurons, all parasympathetic postganglionic neurons, some sympathetic postganglionic neurons 11. All are true 12. 1,3,4 13. Receptor sensory neuron integrating center preganglionic neuron autonomic ganglion postganglionic neuron effec tor Chapter 16 SENSORY, MOTOR, AND INTEGRATIVE SYSTEMS 1. Sensation, perception 2. Dessucation 3. False 4. True 5. Lack of sensation could occur because 1)the stimulus was not in the receptive field, 2) the generator potentential did not reach its threshold, 3) there is damage to the somatosensory region of the cerebral cortex 6. C 7. Referred pain is pain felt in an area for away from the affected organ. Nociceptors exhibit very little adaptation. 8. B 9. D 10. E 11. REM sleep: neuronal activity on the pons and midbrain is high, most somatic neurons is inhibited, most freaming occurs 12. False statement: a receptor potential generates nerve impulses in a second order neuron 13. Posterior column- composed of axons of first order neurons, include the gracile fasciculus and cuneate fasciculus. Spinothalamic pathway – carries impulses for pain, temperature, tickling, and itching. Spinocerebellar tracts- major routes relaying proprioceptive input to the cerebellum, critical for posture, balance and coordination. Lateral corticospinal tracts- contains motor neurons that control skilled movements of hands and feet. Anterior corticospinal tract- contain motor neurons that coordinate movements of the axial skeleton. Corticobulbar tracts- contains axons that convey impulses for precise, voluntary movements of the eyes tongue and neck, plus chewing, facial expression, and speech. Pyramidal pathways- direct pathways conveying impulses from the cerebral cortex to the spinal cord that result in precise voluntary movements. Extrapyramidal pathways- tracts include rubrospinal, tectospinal, vestibulospinal, lateral reticulospinal, and medial reticulospinal. Primary motor area- located in the pre-central gyrus, the major control region of the cerebral cortex for initiation of voluntary movements. Basal Ganglia- contain neurons that help initiate and terminate movements, can suppress unwanted movements, and influence muscle tone. Trigeminothalamic pathway- carries impulses for most somatic sensations from the face, nasal cavity, oral cavity and teeth. 14. Exteroceptors receptors located near or at the external surface of the body. Interoceptors receptors located in blood vessels, visceral organs, muscles and nervous system. Proprioceptors receptors located in muscles, tendons and joints, and inner ear, that provide information about body position, muscle tension, and position and activity of joints. 15. Merkel discs type I cutaneous mechanoreceptors that function in touch. Ruffini corpsucles type II cutaneous mechanoreceptors, most sensitive to stretching that occurs as digits or limbs move Chapter 17 The Special Senses 1. The five senses are sweet, sour, salty, bitter, and umami (MSG) 2. Static equilibrium refers to the maintenance of the position of the body relative to the force of gravity: Dynamic equilibrium refers to the maintenance of body position in response to rotational acceleration or deceleration. 3. True: of all special senses, only smell and taste sensations project both higher cortical areas and limbic system. 4. False: the ability to change the curvature of the lens for near vision is convergence. 5. True statements: 1) the sites of olfactory transduction are olfactory hairs 3) the axons of olfactory receptors pass through the olfactory foramina in the cribriform plate of the ethmoid bone. 5) within the olfactory bulbs, the first order neurons synapse with second order neurons. 6. The false statement: Olfactory receptors respond to the chemical stimulation of an odorant molecule by producing a receptor potential. 7. The incorrect statement: the threshold for bitter substances is the highest. 8. When viewing an object close to the eyes, the following are required for proper formation on the retina: 1) increased curvature of the lens, 2) contraction of the ciliary muscle 4) refraction of light at the anterior and posterior surfaces of the cornea 9. Which is ismatched: filiform papillae – contain tastebuds in early childhood 10. Order of the visual pathway: cornea aqueous humor - pupil - lens - vitreous body - photoreceptors - bipolar cells - ganglion cells - optic nerve - o ptic chiasm - optic tract - thalamus - visual cortex 11. Incorrect statement : retinal is a derivative of vitamin C 12. Order of the auditory pathway: external auditory canal - tympanic membrane - Auditory ossicles - oval window - cochlea - spiral organ 13. 1) palpebrae- upper and lower eyelids, shade the eyes during sleep and spread lubricating secretions over the eyeball. ) tarsal or Meibomian glands, modified sebaceous glands, secretion help keep eyelids from adhering to one another 3) conjunctiva, membrane that lines the inner aspect of the eye, passes from the eyelids to the sclera 4) eyelashes, protect eyeballs from debris, perspiration, and direct rays from the sun 5) lacrimal apparatus, produces and drains tears 6) extrinsic eye muscles, move the eyeballs medially, laterally, superior and inferior 7) eyebrows, arch transversely above the eyes, help protect similar to that of eyelashes 8) tarsal plate, thick fold of connective tissue that gives form and support to the eyelids 14. 3,6,9,14,1,5,10,13,7,15,2,11,12,4,8 15. 2,11,14,13,3,10, 6, 12,4,5,9,1,7,8